What we collect

When you submit an enquiry we collect your name, company, email address, telephone number, delivery site or town, and any notes you provide. We also record the items on your enquiry, the date and time of submission, and the IP address it was sent from.

Why we collect it

Solely to respond to your enquiry, prepare a quotation and, if you proceed, arrange hire. We do not sell personal information, and we do not use it for marketing unless you separately ask us to.

Who sees it

Your enquiry is sent to our general and sales inboxes and stored in our systems. Access is limited to EC Rentals staff who need it in order to respond. Our website and database are hosted by third-party providers who process data on our instruction.

How long we keep it

Enquiry records are retained for as long as needed to respond and to meet our legal and accounting obligations. Where an enquiry does not proceed, records are reviewed and removed once they no longer serve a purpose.

Your rights

You may ask what personal information we hold about you, ask us to correct it, or ask us to delete it where we have no legal reason to keep it. Write to info@ecrentals.co.za.

Security

Enquiry data is stored in a database that is not publicly readable. Submissions are validated and written server-side, and access is restricted.

Draft for legal review. This notice is written from how the site actually works. EC Rentals should have it reviewed, and the company registration and Information Officer details added, before launch.